Check compatibility, not general feature list
Collect hardware models, software versions and connection diagrams. Provide this information to the supplier and request written confirmation of compatibility. The wording "supports terminals" does not explain which devices and protocols are tested.
- For each device, indicate the model, version, and connection method.
- Check to see if additional controllers, licenses, or hardware replacement are needed.
- Agree to test on a small portion of the infrastructure before scaling up.
Go through a work shift with an operator
Describe the actions of the administrator, cashier and manager, if such roles are provided for in your work model. Review shift start and end, data access, erroneous transaction correction, and transfer of responsibility. Ask for a demonstration of the desired action, and not just a screen with the final number.
- Check what actions are available to each role.
- Check whether changes are recorded and who can view the history.
- Compare the names of indicators in reports with your internal accounting rules.
Discuss failures and recovery in advance
Find out what happens when you lose internet, turn off your device, or restart your server. Do not assume offline mode. Ask for a description of what data is retained, how discrepancies are resolved, and who makes the decision to resume work.
- Check the backup and recovery procedures.
- Request the upgrade procedure and the option to revert to a previous version.
- Record channels for contacting support and agreed terms of response.
Calculate your total cost of ownership
In addition to the price of the software, consider hardware, installation, training, maintenance and subsequent changes. Compare offers for the same number of locations and devices. Clarify the rules for adding new locations and transferring the system. Checking technical compatibility is not a substitute for checking content rights and operating requirements.
- Ask for an estimate with mandatory and additional costs.
- Agree on the acceptance criteria and the list of documents to be transferred after installation.
Key takeaway
Choose software based on proven compatibility and real hall processes. If a key scenario cannot be verified, make it a separate issue before agreeing to connect.
Discuss your project →These guides help you prepare questions for a supplier. The features discussed are not promises about 1winpower: this website presents a demonstration interface.