What exactly is on offer?
Ask to describe the composition of the solution and the status of each module. A platform, a content aggregator, an interface, or a separate integration service may be offered under one name. Clarify which parts are developed by the supplier and which are dependent on third parties.
- Which features are already working, which are available in testing, and which are planned?
- Is it possible to show our workflow in a demo?
- What devices and languages does the product support, not just the site?
- What restrictions are there on placement and infrastructure used?
How are content and external systems connected?
Request a list of approved integrations and conditions for access to documentation. The name of a well-known game provider in a presentation is not a substitute for confirming the availability of content for your project.
- Who is responsible for contracts, rights to content and its availability in the chosen market?
- Is there a test environment and example queries?
- What kind of work does our team do and what kind of work does yours do?
- How do API changes and external service updates fit together?
What and when do we pay?
Ask for a calculation based on your scenario and a list of assumptions. Discuss launch, regular payments and additional work separately. If the price is based on usage metrics, clarify how they are calculated and verified.
- What is included in the initial cost and what is paid separately?
- What restrictions or minimum obligations are there?
- How does the cost change when the project expands?
- How are improvements and their acceptance criteria agreed upon?
What happens after launch?
Discuss updates, incidents and termination of cooperation before signing the contract. The answer “there is support” should be supplemented with specific communication channels and terms of service.
- Who accepts requests and at what time?
- How is the error priority and recovery order determined?
- Who owns the data and in what format can it be downloaded?
- How are accesses and data transferred when changing providers?
Key takeaway
Write down the answers next to each question and ask for documentation to support the essential terms. The lack of an answer is a reason for clarification, and not a reason to assume the product has a capability.
Discuss your project →These guides help you prepare questions for a supplier. The features discussed are not promises about 1winpower: this website presents a demonstration interface.